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FAQ'S
For those with the older versions, the MIC MUTE needs to be in the OFF position according to the writing on the control switch, as ON would mean the mic’s been muted.
On the newer versions, the switch should be positioned at the MIC symbol without a line going through, thus reflecting the mic is active and in use.
The cable length for our wired gaming headsets are 1.2 meters in length.
All of our products come with a years' manufacturer’s warranty from date of purchase.
To showcase our products in the best way, we have cut the full wire from the image on the packaging. However all headsets should be expected to be WIRED unless the product packaging states otherwise, i.e. wireless.
Platform compatibility can be found at the bottom of the packaging at the front of the box.
Both our 4GAMERS Chat and Stereo Gaming headset range are great for conference calling. If you are experiencing issues with Conference Calling, please refer to the support article Conference Calling Support for assistance.
Unfortunately, we don’t currently have a platform in which you can purchase replacement parts. If you have a query on a broken/missing part, please contact our support team for help where possible.
This is only as advertised – for charging. Please refer to the product manual for instructions.
As the manufacturers, we only advise you use the 4GAMERS charging cables as advertised – for use with their respective consoles/controllers depending on your chosen platform.